A custom-built multilingual platform integrating global service workflows—ticketing, logistics, field operations, and post-service analytics—to enhance user engagement and service excellence.
Local service center
Based on local services, distributed in major power station gathering places around the world, we provide convenient spare parts, warehousing, training, fault
analysis, and maintenance services to customers,maximizing the utilization rate of customer equipment.
Call center
24/7 online service, remote guidance, service supervision, customer follow-up, quick response to customer demands, and instant Q&A for clarification.
Practice center
Equip various maintenance tools, monitoring and testing equipment, mainstream products, and common spare parts,build an experimental operation platform, provide intuitive demonstrations for students, and improve practical skills.
Spare parts center
By utilizing electronic information management systems,scientifically plan and manage global spare parts inventory to ensure meeting frontline service needs,shorten supply time, and continuously reduce costs.
Training center
Experienced technical experts in the industry serve as trainers, delving into user pain points and developing systematic training materials for various products, operations, and maintenance. Through various training forms such as online, offline, and on-site, we empower customers and comprehensively enhance their overall operational capabilities.
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